I guess once or twice a year there is a home and garden show that occurs. I happened to go to one at the Allentown Fairgounds last fall, and you guys actually called me to follow up after that event to see if I was still interested in the different work we had discussed.
I had been in this home for two months, I knew coming in to the home that it needed a new roof, so that was the first visit to have Pinnacle Exteriors come out and give me a cost for the roof replacement. In terms of the roofing system I had actually gotten a couple of other bids, and so I sort of saw the same type and scope of work from a couple different companies, but I was presented with the idea that you would match someone else's price, so I took you up on that idea.
So, after I received my first electric bill, I started getting nervous about being able to pay my future electric bill, so I called Pinnacle back and I said please come over and let's talk about that solar system again.
There were in my mind 3, I guess we could call it 4 projects. There was a roof replacement, there was a gutter replacement, there was the addition of the solar system, and the fourth thing that I might add to that is we reinforced the existing roof structure to accomidate the solar system.
Then the work itself proceeded quickly. Once it started everything proceeded on schedule in the course of a week, and except for a rain delay they were all done on time.
So there were basically two different contracts signed, and pretty much what the salesman said at both contract signings was, he gave me the time and date of when the next Pinnacle Exteriors employee would be visiting and what the purpose of that visit would be. Those next steps happened on time and generally within a couple days of having the contracts signed. I think this is the 7th week since signing the solar installation contract, and here we are, we're done with the project.
The roof, my expectation is it's not gonna leak for the warranty period, I think similarly I would expect the solar system to be functioning for at least about 25 years. I'm not even sure I will be in the home for 25 years, but I'm looking forward to no leaks and plenty of solar energy being produced during the time that I am here.
Doug S. of Hellertown, PA
Tuesday, February 27th