"Thumbtack, I believe it was. We contacted Thumbtack, they called us, we made an appointment. Once again he was three minutes and forty two minutes late (chuckling), no he was on time, and that's where it started.
The gentleman, James, that came and wrote the contract out; very knowledgeable of his profession. Very easy to talk to, if I can say, no line of bullshit. It was exactly what he said is what I got.
The service was remarkable. I've had bad experiences with other contractors but from day one whatever Pinnacle said, Pinnacle delivered.
The first crew that came through did the siding. The explained the insulation that was used, they were on time, the comments they came up with, suggestions I should say was excellent. It shows in the workmanship they did on the house themselves.
During the course of starting the vinyl siding, James brought to my attention the damage that was on the roof, and we sat, we talked about it, and I immediately made a decision to have the roof done also.
The individual that came out to do the roofs, very professional, very quick, very precise. Everything was really, really done well. Really well represented. It was all good, I don't have a negative thing to say and that's rare for me.
Expectations I had? I was getting my boxing gloves on that we were gonna fight, because that's some of the experience I've had with other contractors. In reality, after everything is said and done, it might sound like a bunch of nonsense, but I am a very hard person to please when it comes to our home, and everything was done the way they said they were, without the bull.
A friend of mine came over while they were finishing up the siding, and he's a hard one to please. He had nothing but comments about how beautiful it looks. It just changed the whole house. As my neighbor said, it went from a house to a mansion, and that's exactly what it looks like."
John V. of Bartonsville, PA