John: "I did a search for roofing companies in the Lehigh Valley and you guys came up."
Charlotte: "On Home Advisor, I think."
John: "The overall service was great, when they came out I was trying to decide if I wanted a metal roof, shingle roof, so Pinnacle Exteriors provided a quote with different options. I asked them to break it up into three different options, and the metal roof was a little bit, way over our budget, so we decided to do shingles on top and everything below the gutters, the walk out bay widow, covered deck, we did in metal. We are really happy with how that came out.
Communication was great, this is our third home now and my experience in general with contractors is that they don't return your calls, so the one thing I loved about Pinnacle Exteriors was I called and someone answered the phone. Everytime I called someone answered the phone, and that's unheard of. Actually prior to working with you guys we had two different companies quote. One guy came out and he looked at the roof, he even walked around on the roof, but he never sent a quote. The other guy provided a quote, but then I called with a question on the quote, left a voice mail, and never heard anyting back, so I figured I'm not going to chase anyone down to do the work because how am I ever gonna chase them down if I'm not happy with the work. So that's one thing about Pinnacle Exteriors, somebody always answered the phone, and that's very professional.
The estimate was based on satellite images, but before the work actually began somebody, couple guys from Pinnacle came out and looked at the job, measured more precisely for the metal that was gonna be pre-fabbed to go on our bay windows, and then the crew came out, did their thing and when the job was complete, Justin and the same gentleman came out to see if we were happy, if there were any problems, and we did have a couple torn screens which he didn't hesitate, he said 'we're gonna fix them', and they did. Somebody came out and fixed the screens."
Charlotte: "I think when the gentleman first came out from Pinnacle, or maybe it was the second time he came back with the actual proposal, it was like a booklet to look through it, and it went in to a lot of detail on things. It made you feel more confident, like you knew what you were doing, and explaining on the edges, and how things would be done, so just made you felt like Pinnacle knew what they were doing.
John: "Pinnacle Exteriors did a great job."
Charlotte: "And when I pull up in my driveway I like what I see, so thank you."
Charlotte and John M. of Bangor, PA
Monday, October 16th