Tracy: "We knew James worked for Pinnacle, and he did the sidinig for my parents, and he did different work for friends of our's, so that's how we heard about Pinnacle. It took about, what, like half an hour and we signed the papers because we trust James, James did a windows for us one time, and that was with Pinnacle, and it was stress free. I was here and it was before I had even left for work they had put up, oh what do you call it?"
Tracy: "They put a tarp up out front here, and I said, 'should I go around?' And they said "No, no, no, we'll stop and you can go out your front door to get in your car." They were very polite and very courteous, and I had no problems with them.
Joe: "The clean up was excellent, Pinnacle did a good job cleaning up. Didn't see no nails left around from the old shingles or nothing. A real good job."
Tracy:"A really good job because we had siding done and that was by another contractor. They actually damaged our shubbery, they left debris laying all around, and I was surprised because I thought when I got home that day there was gonna be nails, and there was nothing. You couldn't find anything that they left behind, they cleaned everything up. Right, we didn't find one nail?"
Joe: "Didn't find a one. We had extra quotes and they were a lot higher than Pinnacle."
Tracy: "One of my reasons was because I trusted James. I just trusted his opinion and I trusted what he told me. It was great, and it was short, and it was stress free. I didn't have to call people back and go through all that. James called and said, 'We're coming out.' Whatever day it was, they came out and he came back to see if everything was okay, and that was the extent of it. One of the expectations I had was for it to be stress free, and I didn't have to be on the phone calling people back. He told me the date they were coming, and they came on that date. When they actually put the tarp up, that impressed me. They had a dumpster here, and they had a guy in the street to shut that part of the street down when the dumpster was here."
Joe: "I think that was very nice, how you guys came back after you've done the roof, you came back with that drone and checked it out. I thought it was very nice of Pinnacle to do something like that."
Tracy: "They already had the money, they could have just said, okay we're done."
Joe: "I've never really had anyone come back when I had a project done to see if I was satisfied, and you guys are here the second time and I think that's wonderful."
Joe and Tracy R. of Alburtis, PA
Friday, October 20th