"I definitely would recommend it, I am satisfied with Pinnacle's work thus far, and I definitely would advise anybody who's interested in a roofer to try them out. Get a quote, and they won't let you down."
"I didn't expect it to be done as good as they did it, and I didn't expect as good of communication as I had. They were just really great, they really surprised me, and I'm really pleased with attitudes and work ability the guys put in to the job. The neighbors, I told them they were the one's doing the roof, and a couple of the neighbors I talked to said they'd be interested in having pinnacle do their roof. The men that did the roof were very friendly, and they answered any questions I was asking. I enjoyed communicating with them; they're great people to do work for me."
Joseph: "Basically, we were looking to get a new front door put on, our other door was having issues, so I went to the common sites like Home Advisor and Angie's List and I just started pulling up companies that had a high rating of 5 and above, and Pinnacle showed up on one of them. I placed a call out to all those companies that were rated high, and Pinnacle was one of the first to respond back, so I had em' come in and give me an estimate. We evaluated the product as well as the company, and Pinnacle seemed to offer the superior door, and quite honestly the price was right, so that was one of our deciding factors, the quality and the price."
Joseph: "They replaced our exterior front door; we had a steel door with two side lights and we replaced it with a fiberglass door with two sidelights. We also got decorative glass put in the side lights and the door. It really has enhanced out hallway... brought in a lot more light, which is what we were looking for. It was very easy, Pinnacle was actually one of the companies that had some of the best communication with us as we were going through the project. The sales person was constantly in touch with us, scheduled a couple visits with us to discuss the door and some other things that we might want to look at as far as the door was concerned, so the communications was always there, they were always in touch with us as we were going through this project."
Patricia: "I think we even spoke to James, and some of the questions we had; he was very good about getting back to me and answering all my questions, especially when it concerned time lines and all. I was here the day that they installed the door. It was very well installed, I think the guys did a very good job. They cleaned up everything, every mess they made, and they were very meticulous in how they installed the door and I could tell as I was watching them throughout the process."
Joseph: "One thing I'd like to say about the installation is, is that we had one of the, I guess his name was John, came out and he came out to do the final measurements for the door, and he actually gave us some good advice. We were struggling with the color of the door, and he gave us some good advice as to assist us in picking the color, and it ended up being spot on because we were trying to match it up with our hardwood floors, and the color came out spot on."
Patricia: "We started with the wood look for the vinyl door, and we started with I believe a darker grain. As we were discussing this with John he kind of let us know that we might not want to go down that road because of the color of the hardwood that would be in front of the door, so we thought twice about it and luckily he was right. It looks really good."
Joseph: "Our expectation was that we wanted to one, deal with a quality company that we didn't want to have to go through the high pressure sales. Some of the companies we dealt with, that turned out to be the case. With Pinnacle, Ron came in, helped us go through the process of picking out the door, showed us all our alternatives, provided us with a lot of samples, a lot of discussion of things to think about, and gave his opinion on some of the selections we were making, and it all turned out great. Definitely going to be replacing the roof here soon, not right away, but probably within the next couple years, and we'll definitely consider Pinnacle for that job, as well as the siding too, because the house is 15 some years old, the siding is fading, and some of the examples of the siding that he showed us that Pinnacle dealt with was pretty interesting stuff, a lot of roofing was some high tech stuff, and he definitely peaked our interest to go back to Pinnacle and look at those jobs. Most of our family is our of state, but anytime anybody asks us about the door, which we get questioned quite a bit about it, we bring up the fact that we had Pinnacle install it, and how happy we were with them."
Patricia: "We get a lot of compliments on the door, with our friends that come and our neighbors that see it, and we tell them it was Pinnacle Exteriors. If you're interested in a door that's the first place I would go, because we did our homework and that's where we ended up going."
Joseph: "Yeah, and that's one thing our neighbors know us for, doing our research (both laughing). Other than the fact that we're really happy with it, we're really happy with the buying experience, going through the installation, dealing with Pinnacle overall was a pretty pleasing experience for us."
"All the guys that were here, the men just did nothing but work. The guys started from early in the morning until later in the evening and they were non-stop, they were very, very good. I had no problem communicating, like I said, whenever I asked a question it was answered immediately, and it was answered to my satisfaction, which is the only one that counts in my opinion."
"It was very stress free."
"The crew was great, they were here everyday on time, they were easy to communicate to. James stopped by to check on the project to makes sure the big bay window was going in okay, and they were just easy to talk to the whole time. From a workmanship standpoint, our home has had a lot of DIY stuff done to it in the past, so it was definitely a challenge when they would open up a window and see something totally new, but I think they did a good job of putting them in to a situation that they may not have encountered before."
"I was anxious to get it fixed, and I had faith in my daughter that she knew James and Pinnacle."
"They did a complete job, I was impressed in how they worked on a roof that has a 9-12 pitch, and they put the shingles on from the top, they didn't do anything from the bottom."
"Clean up was absolutely outstanding. They have a magnet on wheels they go through the yard, and every nail was gone. So, the yard was left exactly as they found it, there wasn't any tar paper, there wasn't any construction material, anything, it was done perfectly. I was very pleased with that."
"I was impressed with how fast the roof was installed, everyone was so nice."
"It was very convenient for me, I called Pinnacle and I think it was the next day or the day after, Mike came out and made all the measurements, gave me the estimate very quickly, sat down with me here at my home and we went over everything I wanted. He tailored the estimate to exactly what I wanted it, it wasn't like he tried to sell me anything. I told him what I liked, and he gave me the estimate based on that, was very responsive, and I wanted something that would be quality and last another 40 years, and that's what I got."
Again, the expectations... we had no idea what we were getting ourselves in to, but the work that was done, it was beyond anything we thought. We are really happy. When it comes to recommending, I would recommend Pinnacle Exteriors. In fact, we have a project, hopefully soon. It's our roof, so we're thinking about doing that too. And this is something Pinnacle told us they do. We look forward to having more work done, and having you guys help us out getting our house more beautiful than it already is.
I'm getting ready to retire, and I don't want any surprises when I retire. I love the salesman, the salesman was so knowledgeable. I mean he went through everything with us, which was really good, and that's really more or less what sold me. I was impressed with all the workers, they worked really hard, I could tell they were working hard. The clean up, they cleaned up really well. They were prompt, courteous, professional.
"Everybody was answering the phones, getting right back to you; when they said they'd call you back, they called you back, so it was a very nice experience."
"Everything was perfect, everything was cleaned up, everything looked nice when they left, very good."
"Very friendly, it was one of the reasons I went with Pinnacle... that and the fact that they were much cheaper than the other estimates, and that I was guaranteed no additional add-ons in case there were any warped boards or anything. It was definitely a selling feature for me."
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